Where do you manufacture?
All accessories are handmade by Lilly in her London studio and each piece is crafted with care and attention to detail.

Where is your fabric sourced?
Fabrics are sourced locally in East London with a focus on small batches and limited-edition drops. Some will not be restocked, while others are restocked regularly. 

Do you accept custom orders?
Yes! Accessories can be customised to suit your needs or made completely bespoke. Please email imsewjamaican@outlook.com for more information.

Do you ship internationally?
Not currently!

How will I know my order has been dispatched?
You’ll receive an email notification. Please check your spam or junk folder if you don’t see it in your inbox.

When will my order arrive?
All goods are shipped from the UK. Processing times are 3–5 working days, unless otherwise stated on individual products. Orders are sent via Royal Mail Tracked 48, which usually takes 2–3 working days. Delivery times are estimates and may vary during busy periods. If you need your order sooner, you can upgrade shipping at checkout.

Shipping policy here.

Can I upgrade or track my order?
Yes! You can upgrade to Tracked 24 at checkout for a faster delivery option.
Once your order has been dispatched, you’ll receive tracking information so you can follow its progress.

Track with Royal Mail here.

What are your delivery costs?
Delivery costs are based on the weight of your order and calculated at checkout. Please see the following Royal Mail postage rates:

• Tracked 48
  Orders up to 200g: £2.85
  Orders over 200g up to 750g: £3.65
• Tracked 24
  Orders up to 200g: £3.99
  Orders over 200g up to 750g: £4.99

How will my order arrive?
Orders are wrapped in recyclable tissue paper and safely protected inside a cardboard box. You’ll also receive a handwritten thank-you note or gift message if you’ve selected this option. If you purchase multiple items, they’ll be wrapped together unless they don’t fit, in which case they’ll be wrapped individually. 

How do I add gift wrapping to my order?
Select the Gift Wrap option on the product page (underneath the Colour option). The price will automatically update when you select it. If you’re ordering more than one item and want each item gift wrapped, select Gift Wrap for each item you would like wrapped. For example, if you order two items and want both gift wrapped, make sure Gift Wrap is selected for both items.

Can I include a personal gift message?
Yes, absolutely! Tick the 'Gift Message' checkbox in the cart section, right before checkout. A message box will appear where you can write your personal message. I’ll handwrite it onto an A5 card to include with your purchase. If you forget simply email Lilly at imsewjamaican@outlook.com with your order number in the subject line and I’ll make sure your message is included.

Will my order include any price details?
No, packing slips never include prices, whether the order is a gift or not. Product packaging is also free of pricing details. The only price and payment information is sent to the buyer by email in the order confirmation. Invoices can be provided upon request.

Can I send my order to a different address?
Yes! You can send your order directly to a different delivery address. Simply enter the recipient’s address as the delivery address at checkout. Your billing address can remain the same.

Can I cancel my order?
As products are made-to-order, cancellations are only accepted within 12 hours of placing your order for a full refund. After this 12-hour cancellation window, no cancellations or refund requests will be accepted or approved. To cancel, please email imsewjamaican@outlook.com with your order number.

Can I return my order?
Returns are only accepted for defective, damaged or misdescribed items. Change-of-mind returns and sale items are non-returnable.

If your item arrives damaged or defective, please email imsewjamaican@outlook.com within 48 hours, including photos (and videos if possible). A replacement or refund will be arranged if approved. You are responsible for return shipping costs and should use a trackable shipping method. Please read returns and refund policy here.

Can I exchange an item instead of returning it?
Exchanges are not offered as all items are made-to-order.

What if I’ve received the wrong order?
Apologies for the mix-up! Please email imsewjamaican@outlook.com within 24 hours of delivery with your order details and photos to ensure this is corrected as quickly as possible.

How do promotions and discounts work?
Discount codes must be entered at checkout to be applied; this includes newsletter signup offers and other promo codes. Please note that only one discount code can be used per order unless otherwise stated. Repeated or unauthorised use of codes may result in order cancellation and a full refund issued. 

How can I contact you about anything else?
For a quick and instant response to any questions, enquiries or concerns, please use instant Chat located at the bottom right-hand side of your screen. You can also email imsewjamaican@outlook.com or message @imsewjamaican on Instagram and I’ll respond as soon as possible.

Lilly xoxo

 

Why wear a bonnet?
A satin bonnet is a soft head covering that protects your hair while you sleep. It reduces pillow friction, helps retain moisture, prevents tangles, frizz and reduces hair breakage.

Hair benefits
Wearing a satin bonnet can help promote healthy hair growth, keeps hairstyles manageable and helps save time in the mornings.

All hair types
Bonnets are suitable for straight, wavy, curly and protective styles like braids and twists. They also protect natural hair with or without extensions.

Why satin?
High-quality satin gives you all the hair-protecting benefits making it practical, durable and luxurious for everyday use.

Secure fit
The soft ruffle band gently hugs your head to keep the bonnet in place. Stretchy elastic ensures it holds its shape and stretch over time.

How to wear it
Gently tuck your hair inside without pulling or stretching, making sure no strands are exposed. Position the elastic comfortably around your hairline so it’s secure but not too tight.

Wet or dry hair?
Our bonnets can be worn on wet or dry hair. Apply leave-in conditioner or hair oils to lock in moisture overnight. Please check that your hair products are suitable for overnight use and follow their instructions.

Other hair accessories
Avoid hairpins, clips or tight bands as they can snag or leave marks on the satin. For long hair, wear a satin scrunchie to secure without kinks.

Size & fit
These handmade bonnets are one size fits most. Designed to fit head sizes from approximately 22.5" to 34" (the average UK head size is 22.5").

Care instructions
Hand wash or machine wash on a gentle cycle at up to 30°C with similar colours. Use a mild detergent and air dry only. Avoid bleach and harsh chemicals. Hair oils may cause stains but these should wash out easily.

When to replace
With daily use most satin bonnets last up to 12 months or longer. Replace yours if the elastic stretches out, the fabric thins or it no longer stays securely in place.

Colour options
Choose your favourite dreamy colour from the dropdown menu on the product page.

Browse the full I’m Sew Jamaican Satin Bonnet Collection here.

Any questions not answered here? Please email Lilly at imsewjamaican@outlook.com

Shipping Method
All goods are shipped from the UK via Royal Mail's Tracked 48 delivery service (usually 2–3 working days). Delivery times are estimates and may vary during busy periods. If you need your order sooner, please select the Tracked 24 shipping upgrade at checkout.

Tracked Delivery
All orders are sent with tracked Royal Mail delivery, so your able to follow your order’s progress throughout its journey. Once your order has been dispatched, you’ll receive tracking information.

You can track your item with Royal Mail here.

Processing Times
Processing times are 3–5 working days unless otherwise stated on individual products. Please note, processing time refers to how long it takes for your order to be made, while shipping time is the duration it takes for your order to reach you. Processing time should be added to shipping time. For specific processing times, check individual product listings.

Delivery Costs
Delivery costs are based on the weight of your order and calculated at checkout. The following Royal Mail postage rates apply to 2nd Class and 1st Class services:

• Tracked 48
  Orders up to 200g: £2.85
  Orders over 200g up to 750g: £3.65
• Tracked 24
  Orders up to 200g: £3.99
  Orders over 200g up to 750g: £4.99

**Delivery costs are subject to change**

Dispatch Notification
You’ll receive an email notification when your order has been dispatched. Please check your spam or junk folder if you don’t see it in your inbox.

Customer Support
If you have any queries, please use the Chat located at the bottom right of your screen or contact Lilly at imsewjamaican@outlook.com with your order number.

Returns
As all orders are handmade to order, returns are only accepted if:

• Your order arrives damaged
• You receive the wrong item

Please contact Lilly at imsewjamaican@outlook.com within 24 hours of delivery with photos of the issue and the original packaging. Refunds, if authorised, will be processed via the original payment method. Shipping costs are non-refundable. Items returned without prior approval will not be accepted.

Once your return is received and inspected, you'll be notified. Approved refunds will be processed within 10 business days.

Returns should be sent to: PO BOX 77750, London E10 9GL

Cancellations
Cancellations can be made within 12 hours of placing the order for a full refund. As items are custom-made after this 12-hour cancellation window, no cancellations or refund requests will be accepted or approved. To cancel, please email imsewjamaican@outlook.com with your order number.

The 14-day cooling-off period does not apply to custom-made or personalised orders under the EU Consumer Rights Directive (2011/83/EU). If your item is faulty, damaged, or misdescribed, you still have the right to request a replacement or refund.

Payment Methods
Credit & Debit Cards: Visa, Mastercard, American Express, Maestro
Digital Wallets: Apple Pay, Google Pay, Shop Pay
Other Methods: Bank transfers

Security
SSL Encryption: All data transmitted during checkout is securely encrypted.
Tokenization: Sensitive card information is replaced with secure tokens to reduce fraud risk.
Fraud Prevention: Automatic fraud analysis with AVS (Address Verification System) and CVV checks help protect your transactions. PCI DSS Compliance: Our payment processing is fully compliant with PCI DSS Version 4.0 standards, ensuring your data is handled safely.

Transaction Fees
Our standard credit card processing fees range from 2.4% to 2.9% + £0.30 per transaction, depending on your purchase. If you use payment methods outside Shopify Payments, additional fees may apply. Currency conversion fees of 2% may apply if you pay in a currency different from GBP.

For quick support, please use the instant Chat function located at the bottom right of your screen or email Lilly at imsewjamaican@outlook.com

If your inquiry is about an existing order, please include your order number too.

Before reaching out, please check the FAQs section as your question might already be answered there.

Thank you

Lilly xoxo